Reference

Legal terms for your fik123 account

fik123 Legal explains how account access, wallet checks, personal data and policy requests work for you in Indonesia.

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fik123 Legal terms for your fik123 account
POLICY CONTACT

Where to send a Legal question

A clear contact path helps you resolve a policy question without guessing which account area to use. We ask you to include the phone number linked to your account, the subject of your request and any relevant payment reference, while avoiding passwords or wallet PINs. For a Jakarta or Surabaya account, the same Legal route applies. We can then direct questions about access, data handling, receipt status or account closure to the relevant policy process.

Team online

Account access

If phone verification or an access decision needs clarification, send the account phone number and the exact message shown on screen. We use those details to locate the relevant Legal rule without asking you to disclose your password or wallet PIN.

Wallet records

For DANA, OVO, GoPay or QRIS questions, include the payment reference, date and amount shown in your receipt. Our policy contact route can separate a wallet-status request from a broader data request and keep the account trail clear.

Policy changes

When you want a correction, access request or account closure, state the action clearly and use the phone number attached to your account. We may request an account check before changing records, protecting your details from an unrelated requester.

DATA PRACTICES

How we handle Legal requests

We handle policy requests through the account details needed to identify the correct record and explain the relevant rule.

Account data

We use the phone number connected with your account to match a Legal request to the correct record.

Payment references

A DANA, OVO, GoPay or QRIS receipt can help us trace a wallet-status question.

Cookie choices

Cookies can support your account session and remember settings needed for the Legal page to function.

Security checks

Before we change account details, disclose records or process a closure request, we may compare the request with the verified…

Record retention

We retain account and payment records for the period needed to operate the requested service, resolve disputes and meet applicable…

Request changes

You can ask us to correct account details, explain data use, provide access to relevant records or close the account…

Answers about fik123 Legal terms

These Legal answers cover the questions we expect you to ask before opening an account or sending a policy request. They explain access, data, cookies, payment records and account changes in plain terms. If your situation is specific, use the Legal contact path with your linked phone number and the relevant reference.

fik123 Legal covers account opening, phone verification, access conditions, privacy, cookies, payment records, policy requests and account closure. It applies to the account areas connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity where local law permits.

Access depends on local law and your eligibility in the location where you are connecting. Check the current Legal terms before opening an account. We may also ask you to complete phone verification or confirm account details before granting account access.

We may use your linked phone number, verification status, payment reference, wallet status and the details of your request. These details help us locate the correct account record. Do not send your password or wallet PIN when asking about Legal or payment records.

Send a clear correction request through the Legal contact route and include the phone number linked to your account. Describe the record that needs changing and the correct value. We may complete an identity check before changing account details or supplying account-specific records.

DANA and QRIS references can be used to trace a wallet-status or receipt question. Include the transaction reference, date and amount shown on your receipt. We use those details for the stated request and do not require your wallet PIN to investigate the record.

Yes, you can submit an account-closure request through the Legal contact route using your linked phone number. We may verify the request before acting. Any records that must be retained for legal, payment or dispute purposes may remain for the applicable period.

Cookies may keep your session and selected settings available while you read Legal terms. You can clear or manage them through your browser controls. After clearing them, you may need to sign in again and complete phone verification before returning to account-specific policy details.

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